FAQ

🧵 Customization & General Ordering
What types of products can QCC customize with our branding?

We can apply your design or logo to a wide range of products, including apparel, standardized uniforms, headwear (such as hats and toques), accessories, and bags.

Can QCC handle both design and production?

Yes. QCC can work with your existing design and apply it to the product(s) of your choice. Our team supports you throughout the process to ensure the final result aligns with your vision.

How does QCC ensure product quality?

Because most of our customization is done in-house, we’re able to monitor quality at each step and respond quickly if adjustments are needed. A trial run is completed before full production to ensure your design meets our standards and expectations.

🛒 Company Webstores
How does the company webstore work for employee orders?

Your custom webstore is a secure, login-protected platform where employees can order pre-approved apparel and uniform items. Each user can be assigned a personal allowance, simplifying the ordering process.

What if an employee wants to purchase more than their allowance?

Users can easily cover any additional cost by paying the balance through a secure credit card payment gateway built into the platform.

Can we set up different user access levels in the webstore?

Yes. Administrators can assign access levels and permissions to ensure that departments or individuals only see the products relevant to them.

Can the webstore be used for employee incentive programs?

Yes. Your webstore can be customized to support employee rewards or recognition programs. Our team can assist with setup to align with your goals.

What types of products can be featured in the webstore?

A wide range of products can be included — from casual branded apparel to standardized uniforms. Each item is pre-set with correct logo placement and sizing to ensure brand consistency.

What steps are taken to ensure timely delivery of orders?

To help speed up fulfilment, approved products and logos are stored in the system. Employees can simply select what they need, and choose to have it shipped to their workplace.

How do you manage shipping and warehousing for webstore orders?

Our team tracks each order and updates its status so users are informed once their items have been shipped.

How secure is the webstore platform?

Our webstore is SSL-secured and built on industry-standard protocols. It is actively monitored to protect user data and order integrity.

Can we monitor usage and performance of our webstore?

Yes. Admins have access to a comprehensive dashboard to track order history, user activity, spending, and overall performance.

🎨 Design & Branding
What brands do you carry?

We work with a broad selection of trusted and reputable brands to ensure quality and variety. If you're looking for something specific, let us know — we likely have access to it or can provide a comparable alternative.

Can your team help guide us in choosing the right design?

Yes. Our team is here to help you make informed decisions about your design based on fabric type, garment style, and customization method. We aim to ensure your logo or artwork not only fits the item but also stands out in the right way.

Can you apply logos to FR or high-visibility uniforms?

Absolutely. Our team is well-versed in the standards for flame-resistant (FR) and high-visibility garments. We follow proper protocols for logo placement and materials to maintain safety compliance while achieving a professional branded look.

Does QCC offer eco-friendly merchandise options?

Yes, we have many options made from sustainable fabric and recycled fabrics.